Where do I collect the keys?
Keys are available 1300 from the Key safe at the Apartment car park.
Details will be in your Instruction email.
Does the apartment have internet access?
Free WIFI is available in the Apartment. Access code will be on your Instruction email.
NOTE: Excessive use of the WIFI service may result in additional fees to you,
Where do I leave the keys?
This information will be provided to you with your Instruction/Directions and departure information
Do you require a bond?
No bond is required. You provide your credit card details as security for the property and keep your accommodation payments in advance for the duration of your stay with us.
When is my first invoice due?
Your first accommodation invoice is due 2 weeks prior to your scheduled arrival date.
If you are booking less than 2 weeks prior to occupancy, your payment will be due immediately.
Do I need to bring linen or towels?
Each property is equipped with plenty of fluffy cotton towels and lovely freshly ironed bed linen. There is also a spare set of bed linen per bed in each property. Depending on the duration of your stay additional linen can be made available.
How long can I stay?
Stay a day, a week, or months. The longer you stay the cheaper the rate.
Do you provide a regular service clean of the property?
Service cleans are not included in our rates, but we would be pleased to arrange them for you. Please contact us for further information.
What does a service clean include?
Please note that our staff will clean around any personal effects left on the floor or on any surfaces. Washing dishes is not included and if left, will be cleaned around as best we can. Finally, whilst our staff do take the garbage out for you during the weekly service, we do recommend that you regularly empty the bins to preserve the hygiene of your living environment.
Can I pay over the telephone?
Yes. We also accept cash, cheques, money orders, direct deposit and a wide range of credit cards.
What is supplied?
When you arrive at your property there will be complimentary provisions of tea, instant coffee, sugar, espresso coffee, milk, toilet paper, personal amenities, washing-up detergent, washing powder and dishwasher powder to get you off to a comfortable start.
Can you make it easier for me to get to know my property?
Our Apartment contains a Guest Compendium which provides information on the local area, information on the properties facilities (for example a map of the complex showing the location of garbage rooms and parking), as well as manuals to help you operate all of the appliances.
Is there onsite reception at each property?
Unlike a Hotel, BMVA does not operate with a full time reception desk. All of our accommodation is in residential environments so you have a quiet and private environment during your stay. However, once booked in you can contact us 24 hours per day on our emergency after hours number
FAQ COURTESY FROM